FAQ

1. Do you sell desk frame only or with table top together?
Generally we are just selling frame only. If you have requirements, we can introduce desktop factories near us to you.

2. Whats detail information for metal components?
1.8-3.0mm thickness, power 120um, metal composition is cold-rolled steel.

3. How to initialise your desk
•Press down key and drive to the lowest position.
•Hold the key until the desk stops completely
•Now the desk can drive up.

4. If the desk does not drive at all,what to do?
Check:Is the mains connected to the control box?
Try/Solution:Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.
Check:Are all plugs mounted correctly in the control box and to the leg?
Try/Solution:Check all connections.
Check:Are there any visible damages on cables, controls, the control box or legs?
Try/Solution:Damaged parts must be exchanged – contact the company where you bought your desk.

5. What color of the desk can you offer?
Black, white, gray and customized color is available as per your requirement.

6. Warranty:
Motor and all moving parts come with a full 2 year warranty (any trouble and we ship necessary replacement items free of charge).
Steel structural frame itself comes with a 3 year warranty.

If longer warranty is needed, please let us know.

7. Do you have anti-collision function?
Yes, we have, and it is adjustable through the hand set.

8. Do you have soft start/stop function?
Yes, the function is included in the control box.